Privacy & Cookies Policy
www.allin.place is operated by All in Place Group Limited. Our registered office is at 85 Great Portland Street, First Floor, London, England, W1W 7LT and we are registered under company number 11977255 (“All in Place”). When we refer to “we”, “us”, “our” or similar, we mean All in Place.
This Privacy Policy explains how we collect and use your personal information through our website and our software platform hosted via the website (the “Platform”). When we do so we are a ‘controller’ of your personal information under data protection laws including, but not limited to, the UK General Data Protection Regulation, the Data Protection Act 2018 and the Data (Use and Access) Act 2025. Personal information means any information about an individual from which that person can be identified.
BY USING OUR WEBSITE AND/OR THE PLATFORM, YOU SIGNIFY YOUR ACCEPTANCE OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE OUR WEBSITE AND/OR THE PLATFORM.
Version: May 2026
1. PERSONAL INFORMATION WE COLLECT
When you use our website and/or the Platform, we may collect and use information about you in the course of providing you our services and support. We may collect this information directly from you, from a third-party source or through cookies. We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:
Identity Data includes your first name and last name;
Contact Data includes your phone number and e-mail address;
Communications Data includes any messages (including emails, SMS or chat or social media messages or comments) that you send or receive using the website and/or Platform, and any messages you send to us or that are otherwise provided to the website and/or Platform, and the content of feedback or testimonials you leave about us;
Input Data includes personal information included in your inputs, feedback or other communications and information you provide to us;
Marketing Data includes details of your marketing and communication preferences;
Financial Data includes your payments card details (note, we have integrated with Stripe and will not process your payment card details unless otherwise agreed with you);
Transaction Data includes details about your subscription, requests and transaction information, including information about your subscription, such as prices and service information and refunds; and
Technical Data includes information about your devices and usage of the website and/or Platform, such as your IP address, identifiers associated with your device, browser and device characteristics, website and app preferences, information regarding websites accessed immediately before and after you visit the website, the date and time of your visit to the website and/or Platform, and information about how you navigate the website and/or Platform. We collect this information by using cookies, web pixels and other similar automated technologies. Collection may also include non-precise geolocation data, such as your approximate location based on your IP address. We use this information to better understand, customize and improve the user experience with the website and/or Platform. For more information about this, please see the section on Cookies below.
2. HOW AND WHY WE USE YOUR PERSONAL INFORMATION
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose and complies with data protection law.
Data protection laws require us to have a valid reason to process your personal information for each of the different purposes for which we use that information. The law refers to each reason as a 'lawful basis'. The purposes for which we use your personal information in connection with your use of the website and/or Platform and the lawful basis on which we rely to process it for each purpose is as follows:
| Purpose | Data Types | Lawful Basis |
|---|---|---|
| To process your details when you sign up (free plan or subscription) with us. |
• Identity Data • Contact Data • Communications Data • Marketing Data • Technical Data |
Performance of a contract – to provide you with the Platform services. |
| To manage our relationship with you including notifying you of changes to the website and/or Platform. |
• Identity Data • Contact Data • Communications Data |
Legitimate Interests – to inform you of changes to the website and/or Platform, respond to queries and provide information. |
| To inform you of new features and services where you have opted into receiving these communications. |
• Contact Data • Communications Data • Marketing Data |
Consent – where you have consented to us doing so. |
| To send you direct marketing communications via email. |
• Contact Data • Communications Data • Marketing Data |
Consent – where you have consented to us doing so. Unless we can rely on the soft opt-in and you have not opted out, in which case we rely on Legitimate Interest. |
| To facilitate payment for use of the Platform. |
• Identity Data • Financial Data • Transaction Data |
Contract – performance of a contract with you. |
| To monitor the website and Platform and investigate any infringement of our terms of service. |
• Identity Data • Contact Data • Technical Data |
Legitimate Interests – necessary to protect our assets and other users. |
| To understand how the website and Platform are used and evaluate performance analytics. |
• Identity Data • Contact Data • Communications Data • Transaction Data • Marketing Data • Technical Data |
Legitimate Interests – necessary to evaluate and improve the website and Platform. |
3. DISCLOSURE OF YOUR PERSONAL INFORMATION TO THIRD PARTIES
Personal information may also be shared with our third-party service providers who assist with the running of the website and Platform and the provision of our services, including:
our payment platforms;
data hosting and warehousing service providers; and
support and IT service providers.
Our third-party service providers are subject to security and confidentiality obligations and are only permitted to process your personal information for specified purposes and in accordance with our instructions.
In addition, we may disclose personal information about you:
if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or lawful government or public authority request;
in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
in the event all or substantially all of our assets and the website and/or Platform are acquired by a third party, in which case personal information held by us about you will be one of the transferred assets; or
to enforce or apply our subscription agreement with you (if applicable) or to establish, exercise or defend the rights of the website, the Platform, our staff, members or others.
4. UNDER 18s
Our website and the Platform are not intended for, directed at or marketed to individuals under 18 years of age. As a general rule, we do not knowingly collect any information, including personal information, from anyone under 18 years of age.
5. INTERNATIONAL TRANSFERS
The personal information we receive may be transferred to, and stored, at locations outside of the or the UK for the purposes of processing by us and by third party service providers that work for us.
Where personal information is transferred to and stored in a country which is deemed by UK Secretary of State as providing levels of protection for personal information materially lower than those in the UK, we take steps to provide appropriate safeguards to protect your personal information.
In the absence of an adequacy decision or of appropriate safeguards as referenced above, we will only transfer personal information to a location outside of the UK where one of the following applies:
the laws in the location provide providing levels of protection for personal information not materially lower than those in the UK;
the transfer is necessary for the performance of our contractual engagement with you;
the transfer is necessary for the establishment, exercise or defence of legal claims; or
you have provided explicit consent to the transfer.
6. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
Your personal information will not be kept for longer than is necessary for the purposes for which it was collected and processed. For example, we may retain personal information we obtain from you when we have an ongoing legitimate business need to do so.
When we have no ongoing legitimate business need or legal obligation to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), we will store your personal information securely and isolate it from further processing until deletion is possible.
7. YOUR RIGHTS
You have a number of rights in relation to your personal information under data protection law.
You have the right to:
Request access to your personal information (commonly known as a "subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
Please note that where you exercise your right of access we are required to carry out a reasonable and proportionate search for your personal information when responding to your request. Where you exercise your right of access, exemptions (such as where disclosing your information would reveal legally privileged information or third-party personal information) may apply, meaning that you may not always receive all the personal information that we process about you. We consider and apply exemptions on a case-by-case basis.
Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure/deletion of your personal information in certain circumstances. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) as the lawful basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Request restriction of processing of your personal information.
Right to complain about how we process your information.
Withdraw consent at any time where we are relying on consent to process your personal information. This will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You can exercise any of your rights as described in this Privacy Policy and under data protection laws by contacting us at contact@allin.place
Save as described in this Privacy Policy or provided under data protection laws, there is no charge for the exercise of your legal rights. However, if your requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either:
charge a reasonable fee taking into account the administrative costs of providing the information or taking the action requested; or
refuse to act on the request.
Where we have reasonable doubts concerning the identity of the person making the request, we may request additional information necessary to confirm your identity. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex. In this case, we will notify you and keep you updated.
8. COOKIES
From time-to-time we may place a cookie on your device. A "cookie" is a small line of code that is stored on your browser and/or device when you visit any cookie-enabled website. A cookie allows us to track and keep records on user activity.
The website and Platform use cookies to collect anonymous analytics data about how visitors use and interact with us. The information gathered is used solely for our internal analytics to improve your experience and is not shared with any third parties other than our cookie compliance solution. You can control and delete these cookies through your browser and/or mobile application settings.
If you do not want us to use cookies when you use the website and/or Platform you can set your internet browser settings not to accept cookies. However, if you block cookies some of the website and/or Platform may not function properly as a result.
9. CONTACTING US
If you have any questions about our Privacy Policy or your information, or to exercise any of your rights as described in this Privacy Policy or under data protection laws, you can contact us at: contact@allin.place.
10. COMPLAINTS
In addition to your right to complain to us, you have the right to complain to the UK data protection regulator, the Information Commissioner's Office (“ICO”), if you are concerned about the way we have processed your personal information.
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. The ICO may be contacted at https://ico.org.uk or telephone: 0303 123 1113.
11. CHANGES TO OUR PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We will post a prominent notice on the website and Platform to notify you of any significant changes to our Privacy Policy, or update you by other appropriate means.